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GENERAL INFORMATION

At VSNR, we’re not just a brand; we’re a revolution. Bridging the worlds of high-end street fashion and elite performance supplements, we cater to those who demand the best in every facet of life. Whether you’re stepping out in our exclusive streetwear or fueling your day with our premium supplements, VSNR is here to elevate your lifestyle.

Our Commitment to You

We are committed to delivering products that embody style, quality, and innovation. Our fashion line is a testament to unique design and sustainable practices, while our supplements are formulated with the highest quality ingredients to boost your daily performance.

SIZING

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VSNR Return Policy

At VSNR, we are committed to ensuring our customers' satisfaction with every purchase. However, we understand that sometimes a product may not be what you expected. To assist you, we have outlined our return policy below.

Returns Due to Sizing Issues
  • Returns for Sizing Issues: Please note that VSNR does offer returns for items due to sizing issues.
    We do encourage our customers to carefully review our sizing guide before making a purchase to ensure the best fit.
     

Returns for Faulty Products
  • 30-Day Fault Dispute Period: If you receive a product with a manufacturing fault, you can dispute the fault within
    30 days of receiving your order.

  • Fault Dispute Process: To initiate a fault dispute, please send an email to our customer service team at info@vsnrshop.com
    with the following information:

    • Order number

    • Description of the fault

    • Photographic evidence of the fault

  • Evaluation of Faulty Product: Upon receiving your dispute, our team will evaluate the fault.
    If your return is accepted, we will provide instructions on how to proceed with the return.
     

General Return Conditions
 
  • Condition of Returned Items: All returned items must be in new and unused condition, with all original tags and labels attached.

  • Refunds: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange.
     

Non-Returnable Items
 
  • Certain types of items cannot be returned, such as perishable goods (e.g., supplements), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.
     

Questions
 
  • If you have any questions concerning our return policy, please contact us at: info@vsnrshop.com

VSNR Refund Policy

Refund Eligibility:

  • Products must be returned within 30 days of purchase for a refund.

  • Items must be in their original condition, unworn, with tags still attached.

  • Proof of purchase is required for all refunds.

Non-Refundable Items:

  • Custom-made or personalized items.

  • Perishable goods such as food, flowers, or supplements.

  • Sale items, unless defective, cannot be refunded.

Process for Refund:

  • To initiate a refund, contact our customer service team with your order details and reason for return.

  • Customers are responsible for return shipping costs unless the item is defective or an incorrect item was received.

  • Refunds will be processed to the original method of payment within 5 days of receiving the returned item.

Contact Information: For any queries regarding our refund policy, please contact us at info@vsnrshop.com

VSNR Privacy Policy

Information Collection and Use:

  • We collect information such as name, email address, and payment information when you purchase from our site.

  • This information is used to process transactions and improve our service.

Data Protection:

  • We implement a variety of security measures to maintain the safety of your personal information.

  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.

Cookies:

  • Our website may use "cookies" to enhance the user experience.

  • User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent.

Sharing of Information:

  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Changes to this Privacy Policy:

  • We may update this privacy policy periodically. We will notify users of any changes by posting the new privacy policy on this page.

Contact Us: For any questions about this privacy policy, please contact us at info@vsnrshop.com

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